For Professionals

What To Expect

Qué esperar
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What To Expect

The Wake Connections process has three phases.
Read below to find out what to expect.

1 Application

Professional referrers or families use the web-based portal to complete an application.

All eligibility and fit information for participating programs is collected through the application questions.

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2 Referral

Administrator reviews application; screens for duplicates and reviews eligibility results.

Sends referral(s) to partner program based on eligibility, fit and program capacity.

Follow up communication with family or referrer, when needed.

3 Intake

Partner receives referral and makes contact with the family for enrollment.

Answers questions about the service and provides information about wait time, when appropriate.

Professional Information

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Frequently Asked Questions

Preguntas más Frecuentes
Referrer Tips

Consejos para Referentes
Materials Bank

Materiales para Divulgación
Video Bank

Vídeos del sistema

Frequently Asked Questions

Preguntas más Frecuentes

What kinds of services are available through Wake Connections?

¿Qué tipos de servicios están disponibles a través de Wake Connections?

Wake Connections programs provide different kinds of home-based and group support to families with young children. Please note that Wake Connections does not refer directly for child care programs. To learn more about the types of services available, please click here.

Los programas de Wake Connections ofrecen distintos tipos de apoyo basados en el hogar y en grupo, a las familias con niños pequeños. Por favor tome en cuenta que Wake Connections no refiere directamente a los programas de cuidado para niños. Para obtener más información acerca de los tipos de servicios disponibles, por favor haga clic aquí.
Is there a cost for services?

¿Tienen costo los servicios?

No. All programs that Wake Connections refers to are free for eligible families.

No. Todos los programas a los que Wake Connections refiere son gratuitos para las familias elegibles.
Is there a wait list?

¿Hay lista de espera?

Some programs may have a wait list to begin services. If a family you refer is placed on a wait list, you will receive an email notification. If you have a Wake Connections account, you can log in to view the approximate projected wait time. To receive updates about partner program capacity and wait times, sign up for our newsletter.

Podría ser que algunos programas tengan una lista de espera para iniciar servicios. Si una familia que usted refiere es colocada en lista de espera, recibirá una notificación por correo electrónico. Si tiene cuenta con Wake Connections, puede iniciar una sesión para ver el tiempo de espera aproximado proyectado. Para recibir actualizaciones acerca de la capacidad de los programas colaboradores y tiempos de espera, regístrese para recibir nuestro boletín informativo.
How will the personal information of the family I am referring be used and protected?

¿Cómo se utilizará y protegerá la información personal de la familia a la cual estoy refiriendo?

When making a referral for a family, you are responsible for obtaining the parent or guardian’s consent to share their information in the Wake Connections application. All information provided in the application and any follow-up contacts is confidential and is only used to help families connect with services. Information will be shared only with the partner program(s) that the family is referred to and not for any other reason.

Al referir a una familia, usted es responsable de obtener el consentimiento del padre o guardián para compartir su información en la aplicación de Wake Connections. Toda información proporcionada en la aplicación y cualquier contacto de seguimiento es confidencial, y se utiliza únicamente para ayudar a las familias a vincularlos a los servicios. La información solamente será compartida con el (los) programa(s) colaborador(es) al (los) que la familia es referida y por ninguna otra razón.
What happens if the family I am referring is not a match for any Wake Connections programs?

¿Qué sucede si la familia a la cual estoy refiriendo no es compatible con ninguno de los programas de Wake Connections?

The Wake Connections system uses the information provided on the application form to determine if there is a match for any programs. Please provide as much detail as possible because it makes it more likely that there will be a match. If a family is not eligible for any programs, we will contact you or the parent/caregiver. We may be able to add information to the application or discuss other resources that may be helpful.

El sistema de Wake Connections utiliza la información proporcionada en el formulario de aplicación para determinar si es compatible con algún programa. Por favor proporcione tantos detalles como sea posible, ya que esto hace que sea más probable que sea compatible. Si la familia no es compatible con ninguno de los programas, nos comunicaremos con usted o con el padre / guardián. Pudiera ser que podamos agregar información a la aplicación o conversar sobre otros recursos que pudieran ser útiles.
Who can I contact with questions?

¿Con quién me puedo comunicar si tengo preguntas?

With questions or to request an outreach presentation, please contact Caroline Janes, Wake Connections Project Coordinator, at cjanes@wakesmartstart.org or 919-851-9550.

Si tiene preguntas o para solicitar una presentación, por favor comuníquese con Caroline Janes, Coordinadora del Proyecto Wake Connections, cjanes@wakesmartstart.org o 919-851-9550.

Referrer Tips

Consejos para Referentes

Let families know what to expect. As a referrer, you are the first phase in our coordinated intake process. You can help increase the likelihood of a successful outcome by making sure families that you refer know what to expect after an application is submitted to Wake Connections. The process is summarized at the top of this page. Our materials bank has flyers that can be shared with families.

Provide details that can help make the best match. Information about family priorities and current needs can help determine eligibility and make the best program match. Comments can be entered in any open text box in the application.

Include alternative contact information. According to our data, the number one reason why Wake Connections referrals are not successful is because the family cannot be reached by the partner program to discuss enrollment. Please include an email address and/or alternative phone number, if available. It is also helpful to know how families prefer to be contacted, and what days/times are the best to reach them.

Discuss the time commitment that the family you are referring can make. When making a program match, it is helpful to know what frequency of services would be the best fit. Options include monthly, bi-monthly, or weekly